We do not offer a Return Policy! As the prices for our products are reasonably low, we cannot offer this type of service. We will exchange an item(s) within 15 business days from the date the product was delivered. You will need to contact our customer service department and inform them of the exchange. All items will be inspected upon delivery to our warehouse.
Directions for Exchanges
You have a full 15 days from the date your order is received to exchange any product you order from scooterkingofcali.com.
Please provide us with the following information:
* Copy of Invoice or Order #.
* Billing First & Last Name
* Email address used to place order.
* List the item(s) that you are returning for an exchange.
* Note the reason for the return
* Detailed instructions to what you would like for us to do with your order.
* We strongly recommend you make a copy of your invoice number and filled out return paperwork to keep for your records.
* We also suggest sending all packages back to our warehouse Via FedEx or UPS. Keep the tracking number for your records.
* Make sure to insure the package as we cannot be held responsible for lost packages. All packages shipped from our warehouse to you are insured for the amount of the items that total the order
* If you send back your package VIA U.S.P.S, Make sure the package is insured and you add delivery confirmation. We cannot be held responsible for lost packages. All Packages shipped to you are insured by us.
* We do not refund shipping charges.
1. We suggest that you make a copy of both invoice and return/exchange form to keep for your records.
2. Please address your package to the Scooter King Of Cali Helmets & Accessories address located on the exchange package.
3. Pack the merchandise you are returning, including the original packing slip, in an appropriately sized box.
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Return Shipping Address:
Scooter King OF Cali Helmets & Accessories
Returns Dept.
627 Tuolumne St.
Vallejo, CA 94590
Q. What is the time frame for an exchange to be processed and shipped?
A: It depends on your exchange request: We will also email when your exchange order is processed.
* If you are exchanging for the same item but a different size and If the item is available and in stock, your order is usually exchanged within 5-7 business days after it is received by our warehouse. If you are exchanging for another item, it can take up to 5-7 Business day to process your exchange and have it shipped out to you. If you exchange for an item or size that is of higher price or lower price your order needs to be adjusted accordingly to what you are exchanging for.
* Please make sure to include the necessary information, Invoice or Order #, Billing First & Last Name, Email address and also detailed instructions to what you would like for us to do with your order. If you do not include this information, we will not be able to process your exchange or refund.
Please note the following:
No item that is damaged, soiled or worn will be accepted for an exchange.
All Items are inspected by our warehouse personnel. If your returned item appears to be worn/soiled or is damaged in any way that renders the item not resalable, the item will be sent back to you and we will not exchange your order.
Damaged or Defective Merchandise
If you believe a product was shipped in error from scooterkingofcali.com ,arrives defective, or was damaged in transit, please contact Customer Service so we can resolve the problem. Please keep in mind that you must call or email us immediately to report the problem with your order.